1/3 Knox Street, Double Bay, 2028,
NSW, Australia

 

Office Hours

Mon - Fri: 9am - 5pm

Customer Service

T: 0455 529 629

E: office@hairtalk.com.au

Please note: We are only currently able to assist and supply product to salons located in Australia and New Zealand.

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© 2019 by Hairtalk Australia

Terms & Conditions

These are the legal terms and conditions under which we supply the products listed on our website, https://www.hairtalk.com.au, to you. Please read these Terms and Conditions carefully before ordering any products from our website. Where you use and continue to use our website you are indicating that you accept and continue to accept these Terms and Conditions and our Privacy Notice, irrespective of whether you order through Hairtalk or register with us. If our Privacy Notice or Terms and Conditions are not acceptable to you, please do not use our website.

 

WHO ARE WE?

https://www.hairtalk.com.au is operated by Hairtalk Australia, the trading name of MC Hair Extensions ABN 31 630 526 153. Our contact address is 53 Harris Street Paddington, 2021 Australia. Our email address is hello@hairtalk.com.au.

 

WHO ARE YOU?

You can only purchase products from our website if you are a legally capable (i.e. over the age of 18 without incapacity) of entering a binding contract with us, you are the properly authorised user of the credit or debit card or payment account used to pay for your order and are resident in a country that we are permitted to deliver to.

 

PAYMENTS

Orders can be made via our online store once you for registered members, or alternatively via email or phone. Payments can be made by Visa, MasterCard, cheque or direct debit. Upon payment being cleared your order will be processed immediately. All credit card holders are subject to validation checks and authorisation by the card issuer.

 

We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of GST changes after the date of your order, we will adjust the rate of GST you pay unless you have already paid for the Products in full before the change in GST takes effect.

 

SHIPPING AND DELIVERIES

All orders we receive that are correctly placed are processed within 24 hours. We will endeavour to have your items to you as soon as reasonably possible although deliveries range between 1- 4 days depending on where you are in Australia. In any event, delivery will take place no more than 30 days after the day your Order is made and the contract entered into. If no one is available at your address to take delivery and the Products cannot be posted into a letterbox or left in a safe space, after three attempts, we may end the contract and the Events Beyond our Control clause below will apply. Delivery of the product will be complete as at the time we deliver the products to the address you gave us and the Products will be your responsibility to care for and maintain in accordance with the Maintenance and Care FAQ. You will own the Products as at the point in time we have received full payment in cleared funds. Any orders placed on a weekend will be processed on the following Monday. Our Customer Service team are available Monday - Friday from 9am - 5pm AEST. Please call 0455 529 629 for assistance.

 

RIGHTS RESERVED

We reserve the right to cancel any order made by any means at any time. We will notify this action by email or phone using the details that you have provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock.

 

PRODUCT IMAGES AND DESCRIPTIONS

Our descriptions and pictures of our products displayed on our website are solely for illustrative purposes. Your products may vary slightly from our descriptions or images. We do make every effort to display and describe the colours and other features of the products accurately. We cannot guarantee that your computer or mobile screen or printed images we create, accurately reflect the colour of the Product that you will receive.

 

RETURNS

If you are seeking to return a product you have purchase from us, you must do so in accordance with our Returns Policy.

 

PROMOTIONS AND DISCOUNTS

From time to time Hairtalk runs online exclusive offers. To redeem an online-only offer the order must be placed and paid for via our website shop www.hairtalk.com.au Orders placed via email or phone will not be eligible for the discount. Discount code must be applied at checkout to redeem the offer. It is the customer's responsibility to ensure that discount code is entered at the time of placing an order. The code cannot be applied after you have submitted your order. Discounts cannot be used in conjunction with any other offer. Certain offers are subject to additional terms - refer to the current offer to view specific terms such as exclusions, valid products, and available timeframes. All references to times and dates are based on AEST.

 

INTELLECTUAL PROPERTY, COPYRIGHT AND TRADEMARKS

You agree that all copyright, designs, trademarks, images and all other intellectual property and material rights relating to the content as described, including Hairtalk Software and other code contained in this website, shall remain at all times vested in Hairtalk and are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the above described content is prohibited and may result in criminal penalties. Violators will be prosecuted to the fullest extent possible. Copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

 

EVENTS OUTSIDE OUR CONTROL

We will note be liable or responsible for any failure to perform, or delayed performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause please contact our team on 0455 529 629 or email us hello@hairtalk.com.au

 

WAIVER

Any delay by us in enforcing our rights under these Terms and Conditions are not taken to be a waiver of our rights. Any waiver by us of rights against you may only be made expressly in writing and signed by an authorised member of Hairtalk Australia.

Return Policy

 

Please follow the steps below when returning merchandise.

  1. All returns must be preauthorised. Returns of hairtalk® Extensions must be preauthorised within 5 days of receipt of the goods.

  2. Please call our office and request a Return Authorisation (RA) form.

  3. Returned merchandise must be received within 30 days from the date of invoice. Any returns received late or without authorisation will be refused.

  4. The original packing slip or invoice must accompany the returned items with the RA form filled out.

  5. RETURNED ITEMS MUST BE IN THE SAME CONDITION AS RECEIVED. NO CREDIT WILL BE ISSUED FOR ANY ITEMS ALTERED OR NOT IN SALEABLE CONDITION. ALL TAGS AND PACKING MATERIAL MUST BE IN TACT. ITEMS THAT ARE NOT IN FACTORY CONDITION SUITABLE FOR RESALE WILL NOT BE ACCEPTED.

  6. A re-stocking charge of $8 may be charged per item returned.

  7. All re-shipped replacement goods are sent FOB Pembroke Park, FL.

  8. In the event of a factory defect, we will gladly credit your account and/or send replacement goods. Hairtalk Extensions are warranted against manufacturing defects as specified below.

Hairtalk® Hassle-Free Warranty

hairtalk® Extensions offers a six (6) month pro-rated Hassle-Free Warranty against manufacturing defects from the date of invoice on all Human Hair Products, and a 3-month pro-rated Hassle-Free Warranty against manufacturing defects from the date of invoice on all Hair Blend Products. Under the Hassle-Free Warranty, the Customer will receive a pro-rated credit for the claimed good at the time of receipt and processing, regardless of whether there is a true manufacturing defect or not. Customer must purchase a replacement good at the time of requesting a return authorisation in order to receive a credit at the time of inspection.

In order to be covered by the Hassle-Free Warranty, Customer must use hairtalk® Adhesive Bands and Haircare on hairtalk® Extensions within the required ranges as provided by hairtalk®. Please contact hairtalk® for more information on the required ranges to be covered by the Hassle-Free Warranty. Chemical processing, intentional misuse or the removal or modification of any of the original components VOIDS the warranty and Seller will not be held responsible. Participation in the Hassle-Free Warranty is determined exclusively by hairtalk® Extensions. hairtalk® Extensions may terminate a customers’ participation in the Hassle-Free Warranty at any time, at which time the Customer reverts to the hairtalk® Limited Warranty claims process.

Hairtalk® Limited Warranty

Except as otherwise provided herein, hairtalk® Extensions offers a six (6) month pro-rated Warranty against manufacturing defects from the date of invoice on all Human Hair Products, and a three (3) month pro-rated Warranty against manufacturing defects from the date of invoice on all Hair Blend Products.

Claims that are made outside of six (6) months for Human Hair Products, and three (3) months for Hair Blend Products, will be rejected. Merchandise claimed as defective must be returned within 30 days of requesting an RA. The sole determination of whether the product has a valid factory defect will be made by our Quality Control staff. The account holder will receive a Diagnostic Form back on a defective claim with Quality Control’s decision.

In the event a manufacturing defect is NOT found, the customer will be responsible for shipping charges related to sending merchandise back to the customer. In the event a manufacturing defect is found, we will issue either a full credit to the account or a partial credit to the account. hairtalk® Extensions  reserves the right to issue a partial credit, prorated based upon factors such as length of time the extensions were worn and used and/or the length of time between the claim date and the original date of purchase. Chemical processing, intentional misuse or the removal or modification of any of the original components VOIDS the warranty and Seller will not be held responsible.

This limited warranty does NOT extend to non-manufacturing defects, including:

  1. Defects resulting from physical damage of the product by customer;

  2. Defects resulting from the improper use of the product (e.g., lifting, coloring or treating the extensions or cutting the adhesive tabs);

  3. Defects resulting from attempts to repair or modify the product;

  4. Defects resulting from failure to follow Hairtalk® Extensions training guides and manuals, guides on proper use and customer maintenance, and application techniques, instructions, and methods as published by Hairtalk® from time to time.

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